Ordering
How do I place an order?
Add products to your cart from any product or category page, then head to checkout. You'll get an order confirmation email as soon as payment is confirmed.
Do I need an account to order?
No — you can check out as a guest. Creating an account under My Account just makes it easier to track past orders.
Can I change or cancel my order after placing it?
Contact us as soon as possible at support@bionexapeptides.com. We can usually amend or cancel an order before it ships, but not after.
Shipping
How fast do orders ship?
Orders are processed within 1–2 business days. Domestic (USA) delivery is typically 2–5 business days after dispatch; see our Shipping Policy for full details and rates.
Is shipping discreet?
Yes. All orders ship in plain, unmarked packaging with no product names or branding visible on the exterior.
Do you ship internationally?
We ship to select international destinations. The buyer is responsible for any customs duties, taxes, or import restrictions in their jurisdiction.
Products & Research
Are your peptides tested for purity?
Yes — every batch is independently HPLC-tested for purity and identity, typically ≥99%. See our Lab Testing & COAs page for how to request a Certificate of Analysis for a specific batch.
Are these products for human use?
No. All products sold by BioNexa Peptides are strictly for laboratory and in-vitro research use only, and are not intended for human or animal consumption, diagnosis, treatment, cure, or prevention of any disease.
How should I store peptides after receiving them?
Most lyophilized peptides are stable at −20°C for long-term storage or 4°C for short-term use, and remain stable for up to 24 months when stored correctly and protected from light and moisture. Specific storage guidance is listed on each product's Details tab.
Payments & Returns
What payment methods do you accept?
We accept major credit/debit cards and other checkout options shown at checkout. All transactions are processed through a secure, encrypted checkout.
What is your return policy?
Unused, sealed products may be returned within 30 days of delivery. See our Refund Policy for the full process.
Do you offer discounts?
Yes — sign up for our newsletter for 10% off your first order, and check the announcement bar at the top of the site for current promo codes.